Help & FAQs

No, it is not necessary to register to make a purchase in our online store. You can complete your order as a guest, simply by providing the basic information required for shipping and billing. However, we recommend creating an account so that you can enjoy additional benefits such as an order history, saving data for future purchases, etc.

We accept 2 safe and reliable payment methods:

• Credit or debit card: You can use any VISA, MasterCard or Maestro card to make your purchase quickly and safely.

Bank transfer: Once you have selected this option, you will receive the necessary information to complete the transfer. Your order will be processed as soon as we confirm payment.

Yes, we offer wholesale purchases, but this service is not available through our website. If you are interested in purchasing large volumes, you can contact our specialized team by sending an email to almacen@fertinova.es . There you will receive personalized attention and we will be able to manage your order according to your specific needs.

Generally, the manufacturing materials of the items we offer at Fertinova are plastic materials such as polypropylene, compatible with a wide range of chemical products. However, we always recommend checking the corrosion tables to ensure that the chemical compatibility is good.

We ship all over Spain.

We promise to deliver your order within 2 to 3 business days from payment confirmation.

If you make your purchase before 12:00 pm , your order will be prepared the same day and the delivery period will begin from then on.

If the order is placed after that time, we will need an additional day for its preparation.

Please note that this time frame may vary during periods of high demand (such as promotional campaigns) or due to external factors such as transport delays.

We do not currently ship outside of Spain. We focus on ensuring a high quality service domestically. We hope to offer international shipping in the future, but for now, this option is not available.

We want you to be completely satisfied with your purchase. That's why we offer free returns in case you need to make an exchange or return.

The product must be in its original condition, unused, with intact packaging and with all tags and accessories included.

You can return the item within 14 calendar days from receipt of the order.